PRIVACY POLICY

Privacy Policy (Official Website) — Kyoto Hotel Kishotei Goshominami

Kyoto Hotel Kishotei Goshominami (the “Hotel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect personal information obtained through our official website (the “Website”) in accordance with applicable laws and guidelines, including the Act on the Protection of Personal Information of Japan.

1. Definition of Personal Information

“Personal Information” means information that can identify an individual, such as name, address, phone number, email address, or other information that can be readily combined to identify an individual.

2. Information We Collect

We may collect the following information through the Website:

• Inquiry information: name, email address, phone number, and inquiry details
• Reservation-related information: guest/reserver details, stay dates, number of guests, requests (including information collected via reservation systems)
• Access information: IP address, browser type, device information, browsing history, cookies, and similar identifiers
• Other information you provide when using our services

3. Purposes of Use

We use Personal Information for the following purposes:

• Responding to inquiries (including identity verification where necessary)
• Providing accommodation services and related communications (confirmation, changes, emergency contact, etc.)
• Improving our services, enhancing quality, and analyzing usage of the Website
• Preventing fraudulent use and ensuring security
• Complying with applicable laws and responding to lawful requests

4. Sharing and Disclosure to Third Parties

We do not share or disclose Personal Information to third parties without your consent, except where:

• We are required to do so by law
• It is necessary to protect life, body, or property and obtaining consent is difficult
• It is necessary for public health or the sound upbringing of children and obtaining consent is difficult
• We must cooperate with government agencies or local authorities to fulfill legal duties and obtaining consent may impede those duties

5. Outsourcing

We may outsource the handling of Personal Information to service providers to the extent necessary to achieve the purposes of use (e.g., reservation systems, server hosting, email services, and access analytics). In such cases, we select and supervise service providers appropriately through contracts and other measures.

6. Use of External Services

The Website may link to external services such as reservation systems, booking sites, map services, or social media platforms. Personal information handling on such external services is governed by each provider’s policies. We are not responsible for the privacy practices of external services.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to improve the Website and analyze traffic. Cookies do not typically contain information that directly identifies you. You can disable cookies via your browser settings; however, some features of the Website may not function properly.

8. Access Analytics

We may use analytics tools to understand and improve the Website. These tools may collect traffic data using cookies or similar technologies. Such data does not, by itself, identify individual users. Please refer to the privacy policies of the tool providers for details.

9. Security Measures

We implement reasonable organizational, human, physical, and technical safeguards to prevent unauthorized access, loss, alteration, leakage, or other incidents involving Personal Information.

10. Requests for Disclosure, Correction, or Deletion

In accordance with applicable laws, you may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of Personal Information held by the Hotel. We may require identity verification before responding.

11. Personal Information of Minors

If you are a minor, please obtain consent from a parent or legal guardian before providing Personal Information through the Website.

12. Changes to This Privacy Policy

We may revise this Privacy Policy as needed due to changes in laws or our operations. Any revisions will become effective when posted on the Website.

13. Contact

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Kyohotel Kishotei Goshominami
Operator: Comfort Co., Ltd.
Address: 384-1 Kawarano-cho, Nakagyo-ku, Kyoto 604-0837, Japan
Phone: +81-75-212-3111
Email: kishotei-staff@comfortkyoto.co.jp

Effective date: 2025-01-20